Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We do not ship packages on weekend days or holidays. In most cases your order will be picked and shipped the next business day and should arrive within 5-10 days using ground. The Queen Creek Olive Mill is not liable for shipping delays due to it's shipping vendors, bad weather or acts of God. Selecting One-Day or Two-Day Shipping does not necessarily mean your order will arrive in one or two days. There is no weekend pickup or delivery for One-Day Shipping. Also, when you select One-Day or Two-Day Shipping, there may be weather or volume delays.
- Privacy & Security
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Privacy Policy
Protecting your privacy is important to The Queen Creek Olive Mill. We hope the following policy will help you understand how The Queen Creek Olive Mill collects, uses, and safeguards the personal information you provide on our web site.
Information Collection
When you browse www.queencreekolivemill.com, you do so anonymously. We don’t collect personal information — including your e-mail address. We do log your IP address (the Internet address of your computer) to give us an idea of which parts of our web site you visit and how long you spend there. But we do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of computer and operating system you are using. Your browser supplies us with this information.
At times we may request that you voluntarily supply us with personal information, such as your e-mail address or postal address, for purposes such as corresponding with us, making a purchase, or participating in an online survey.
Information Use
We do not share the information you provide with anyone else outside of The Queen Creek Olive Mill without your consent, and no one else can access your information. When you supply queencreekolivemill.com with your personal information, we may use it to learn more about our customers so that we can develop better products and services. We may also use the information to inform you about new services and offers that may be of interest to you. These offers may be based on information you provided in your initial transaction with us or in surveys.
Cookies
Cookies are a files that temporarily hold personal information. www.queencreekolivemill.com uses cookies to improve your ability to utilize our web site, such as in conjunction with database access. We do not utilize cookies to track your activities.
When making a purchase from our store, cookies are used to temporarily store information in order to process your transaction. The cookie is destroyed when you quit your web browser.
Children While information on queencreekolivemill.com web site may be viewed by children under 13 years of age, we do not solicit their name or other personal information from them. The Queen Creek Olive Mill encourages parents and guardians to spend time online with their children and to participate in the interactive activities offered on the sites their children visit.
KIDS: Be sure to get your parent's permission before giving any information about yourself to anyone on the Internet.
- Returns & Replacements
- Should your order arrive damaged or defective, please call the Mill at (480) 888-9290 to make arrangements for replacement. The Queen Creek Olive Mill guarantees our products 100%.
Please have your Order ID and Tracking number handy.
- Ordering
- In most cases your order will be picked and shipped the next business day and should arrive within 5-10 days using ground. The Queen Creek Olive Mill is not liable for shipping delays due to it's shipping vendors, bad weather or acts of God.
You will receive a confirmation email with the tracking number when your order is shipped. Please use it to check your order status.
- Payment, Pricing & Promotions
- We accept payment using American Express, Visa, MasterCard and Discover. Promotions cannot be extended beyond the expiration date and no rain-checks are available for out-of-stock promotional items.
- Viewing Orders
- By creating an account with us you may view your order by navigating the links provided. Shipment tracking is provided by our shipping vendor by following the link in your shipping confirmation email.
- Updating Account Information
- You may update your account information by following the links provided. See "Privacy Policy" regarding security of your account information.








